Africa Business Source

Housing Finance Company of Kenya

Rehani House Kenyatta Avenue/Koinange Street P.O Box 30088 Nairobi–00100 Phone No.  254 20 317474 Fax No. 254 20 340299 Chairman Kung’u Gatabaki CEO or MD  Frank Ireri CPA Name of External Affairs or Press Contact  Fiona C. Fox Housing Finance Company of Kenya is a Kenya-based company licensed to operate as a mortgage finance institution [...]

• Tags:
• Nairobi Stock Exchange,
• publicly traded

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Building Customer Relationships

Customer Experience Management or CEM and problem solving are the newest techniques to creating a positive experience for every customer, managing expectations and generating repeat business. These techniques are “secret weapons” in marketing that work as well in Nairobi as they do in London or New York. CEM is often confused with its predecessor, CRM [...]

• Countries:
• Pan African

• Tags:
• CEM,
• CRM,
• Customer Experience Management,
• customer relationship management,
• Customer Relationships,
• customer service

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Social Networks Boost Marketing

Social networks like Facebook, Myspace and Twitter are the rage with techno-savvy young adults – but they are also the best new marketing tools for small businesses. Across the African continent and Diaspora, entrepreneurs are leveraging these networks to increase revenue and market share. Social networking sites including Hi5, Friendster and Bebo are growing three [...]

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